Frequently Asked Questions

General Questions

Awesome, that’s what! It’s a pretty unique experience - sort of an escape room, haunted house (though not nearly as scary or intense), and an RPG all rolled into one. If you are a fan of fantasy role-playing games (such as Dungeons and Dragons or Pathfinder) and ever wanted to be inside the story, we think you’re gonna love this. The event lasts for two hours. Groups of ten players, each taking on a different fantasy-style character (warrior, wizard, cleric, etc.) enter the dungeon to follow a story and hopefully survive to the end. Each of the seven rooms are twelve minutes long and may contain puzzles to solve or monsters to fight - and sometimes both! Combat is played on a modified shuffleboard that is table height, and puzzles will almost always require teamwork. Don’t worry if you’ve never played before - you will always have time in the coaching and training rooms to learn how to equip your character and play at the beginning of every True Dungeon run. Equipment is handled through poker-chip sized tokens - you get a ten pack of these with your ticket. There are many people who collect these tokens and love to be geared up to the hilt, and others who like the challenge of going through with whatever random gear was in their ten-pack of starting tokens. There is room for many different playstyles - we’ve even had groups run it equipped with nothing but a dagger! True Dungeon is NOT a LARP. None of our actors, monsters, or DMs will touch you at any time. We want people to play in a way they feel comfortable. There are many players who love to role-play their character and dress up, and we love and encourage that! However it is absolutely not required. For even more information, our forums are a great place to meet veteran players and volunteers. We also have active Facebook pages. Please check out the links below!

TD Forums -https://truedungeon.com/forum/all

TD Facebook Page - https://www.facebook.com/True-Dungeon-117702924020/

TD Volunteers Facebook Page -https://www.facebook.com/True-Dungeon-Volunteers-138518196185826/

 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_1

True Dungeon is MASSIVE. At some events we take up about 80,000 square feet of space! We need awesome people to help build and run the event. It’s a LOT of work, but it’s also a LOT of fun! It’s a pretty cool feeling to watch people enjoy something you helped make happen.



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_2

Volunteering Questions

Due to the unique nature of the event, details/perks can change from convention to convention! In general, though, if you are a full-time volunteer you will receive a free convention badge and a spot in a TD provided hotel room, as well as some other sweet swag. To see a current list of conventions that you can apply for as well as all the pertinent info please go here: https://tdvols.com/true_dungeon/conventions/ 

 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_3

Yes! But for safety reasons, ALL roommates MUST request the others on their application. If you have four, you all will be able to stay in the same room. If there are two of you, you will be placed with another couple. If there are three of you we will likely have to break up your group in order to fill all spots in the hotel. If you have three people we recommend posting on the forums or Volunteer Facebook group to find a fourth volunteer to room with. Or, better yet - invite another friend to volunteer! 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_4

We make every effort to keep friends/groups working approximately (meaning within an hour or two of each other) the same shift when requested. Due to the nature of the event, however, we can’t always guarantee it will work out that way. So, short answer: we will try very hard, but can’t make any promises.



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_5

We prefer all volunteers to be over 18. However, some exceptions can be made for 14 and up IF: 

-The minor volunteer has a parent or guardian volunteering with them at all times. NO EXCEPTIONS.

-We have volunteer shifts/roles available that are suitable for a younger person.

-The minor is a relative of a known veteran volunteer.

-The minor volunteer does NOT need a hotel room or will be staying with their parent/guardian who is also volunteering. For safety reasons we can not place minors in hotel rooms without their parent/guardian staying with them. 

Decisions are made on a case-by-case basis. Please contact ​volunteer@truedungeon.com​ to ask questions/give us details about your particular situation. Please also be sure to note on both your volunteer form and the minor’s volunteer form your name or the name of the guardian that will be volunteering with them. 

 

 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_6

Unfortunately, no. Due to the expansion of the event and the limited amount of hotels rooms, we just don’t have the extra space to do this. Buying out a hotel spot would mean we have one less spot for a volunteer, and we need all the volunteers we can get! If you would like to stay with people who are not volunteering, we suggest securing your own housing and volunteering part-time.



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_7

YES. This is absolutely a requirement. Please do not volunteer if you do not understand or agree to this. We aren’t unreasonable - If your travel arrangements make it so there are issues, we may be able to accommodate that, just please email us and we’ll see if there is a solution. This does NOT mean you won’t have to work these shifts, it means we can often find a way to get your hours in around your travel times. We are offering this in good faith - please be honest! 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_8

New volunteers need to be present for training. If you are a veteran volunteer we can often make some accommodations, but you need to work this out with us beforehand. Failure to do so may result in the loss of your volunteer benefits - if you don’t let us know what is going on we may think you just no-showed. Accommodations will only be made for legit travel or work issues. 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_9

No. However, there is a volunteer stipend you will receive at the end of the week that you can use to offset some of these costs if you wish, but no other reimbursements are provided. 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_10

No. You must secure your own parking. We recommend reaching out to other volunteers on the TD forums or our volunteer Facebook page - they often have great suggestions!



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_11

Badge refund policy differs from convention to convention. For Gen Con, their system will generally automatically pick up that you received a GM badge and will refund the one you purchased. If that doesn’t happen it usually means you have two Gen Con accounts. In that case please contact them and they can usually get that sorted out for you. 

For all other conventions please email us and we will send you the pertinent instructions. 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_12

In general - yes! Please understand that a full-time schedule can be rather demanding. That being said, many of our full-time volunteers love the challenge and still manage to fit in a full con’s worth of activities! It all depends on how you want to structure your weekend. We make every effort to send out schedules before event registration so you know your schedule BEFORE you go to buy tickets for other events. Please keep in mind though that there may be situations where this isn't possible.

We also have many full-time volunteers who manage to squeeze in a TD run or two. Occasionally we have slots set aside for volunteer-only TD runs - please check our volunteer Facebook page for info on those when/if they occur. 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_13

We​ strongly suggest ​you work the role you were given. Scheduling is a difficult and time-consuming process. We do our level best to put people where they want to work, but in the end it all depends on the needs of the event. The story changes from year-to-year, which means we often need different types of people. For example, we may need someone of a particular height to operate a puppet, or a particular skill-set to operate a prop. Sometimes we need more male NPCs, and sometimes more female. So there may be a situation where one year you get the awesome NPC role you wanted, and the next year we need a different type of NPC so you get scheduled as something else. ALL ROLES are equally important, cool, and fun, and we need people who are team-players and are willing to be flexible. 

 PLEASE do not email us to ask why you didn’t get a certain role or position. There are many reasons why this can happen, and none of them are personal, we promise. 

 If you are put into a role in which you are truly uncomfortable, please email us and we’ll see if there is anything we can work out. Please note that “being disappointed” is not the same thing. 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_14

Profile & Application Questions

Most likely. To check, log in to tdvols.com and click on the “Dashboard” link in the top menu. At the top of the page you should see a list of any active applications for conventions you have applied to, as well as their status. If you see an application listed with a status of “pending” that means that we have received it and will be reviewing it. PLEASE NOTE: Filling out a basic profile is NOT the same thing as applying for a convention. Please make sure to do both!



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_15

You will be contacted via email, so please be sure to use an email address you check regularly. You may need to add us to your whitelist if your spam filters are particularly touchy. You can also check your status at any time on tdvols.com by logging in and clicking on “Dashboard” in the top menu. There you will see a list of your active applications and their status. Please be aware that scheduling can take some time, and don’t worry if you are still shown as “pending”. That means your application is still in the queue to be reviewed. 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_16

This could be for a couple of reasons. First, log in to tdvols.com, click on “Dashboard” in the top menu, and double-check that you applied to the convention. It should be listed at the top under “Active Applications”. Sometimes people don’t realize that that filling out the “Volunteer Profile” is not the same thing as applying to a convention, so please make sure you’ve done both! 

 Once you’ve verified that you’ve applied, take a look at your status on the Dashboard under “Active Applications”. If it still says “pending”, that means that we have received your application and it is in the queue to be reviewed.  

 If your application status says anything else (such as accepted, waitlisted, etc.) and you did NOT receive an email, be sure and check your spam folders. If you still don’t see anything, email us at ​volunteer@truedungeon.com​ and we can resend it.



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_17

 What this means is that we think you’re a great fit, but we don’t have any spots available at this time. As we get closer to the event dates we tend to have several cancellations, and when that happens we pull people from our waitlist to schedule. 

 Please understand that being waitlisted does not guarantee you a volunteer spot – it all depends on us having enough cancellations to get to your spot in the list. We recommend that you make plans as if you will not be volunteering. 



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_18

This could be for a number of reasons – usually it’s because we had way more volunteers apply than we had spots available, but it could also be because we don’t have a good fit for your schedule needs or skill set at this time.



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_19

We hate to hear that, but understand that life happens. If you have NOT yet received a acceptance email or a convention schedule, you can withdraw your application by emailing us at volunteer@truedungeon.com. If you HAVE already been accepted to a convention you can cancel your application on tdvols.com by clicking on “Dashboard” in the top menu and then clicking on the “Manage My Schedule” button next to the convention name under “active applications”. There you can click the cancel button, and your associated volunteer shifts will be removed. 

Please note that this will only cancel an individual convention application. Your basic profile will remain intact in case you’d like to volunteer in the future!



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_20

Yep! If you need to change anything in your basic profile (address, phone number, etc.) you can do so at anytime on tdvols.com by clicking on “Volunteer Profile” in the menu bar. If you need to change something on a convention application, you can do so up until the application period for that convention is closed by clicking on your dashboard and clicking on the edit button under the convention. After the application period is closed all applications are locked, so you’ll need to contact us directly at ​volunteer@truedungeon.com​ to make any changes.



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_21

Website Questions

You can request a password reset on the login page of tdvols.com. Just click on the “Forgot Password” button and follow the instructions. 

Please note that your login info for the forums (or for truedungeon.com) will NOT work on tdvols.com, and visa-versa. They are separate sites and you will need to register for both



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_22

Your username is NOT your email address - it’s whatever you chose when you registered on the site. If you cannot remember your username, please email ​support@truedungeon.com 

 Please note that your login info for the forums (or for truedungeon.com) will NOT work on tdvols.com, and visa-versa. They are separate sites and you will need to register for both!



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_23

Yikes! The first thing to try is logging out and back in again. If that doesn’t work, you might try clearing your internet cache and then re-logging in. 

 If you are still getting an error, please shoot us an email at ​support@truedungeon.com​. Include as much of the following information as you can: 

 

-What the error message says

-What page you were on

-What you were doing and any links you followed

-What browser you are using

-What device you are using (a Mac or Windows computer, iPhone, Android device, etc.) 

 

Our server gnomes will look at it and get back with you!



Permalink: https://tdvols.com/true_dungeon/faqs/#faq_24