Volunteer Positions

True Dungeon Volunteer positions span a wide variety of skillsets, so there's something for everyone. Here you'll find a list of all the positions available for volunteers at True Dungeon events, with a description of the role and skills required.

Apprentice DM

This position is designed to help train new combat DMs that may be interested in the position but haven’t yet gotten enough True Dungeon combat experience. You will be placed with a veteran combat DM to shadow and assist them in running their room. Please note that this position is NOT eligible for the combat DM stipend – you will receive the general volunteer stipend.


Reports To: Adventure Coordinator
Movement Requirement: Moderate/High
Math Skills Requirement: Moderate/High
Token Knowledge Requirement: High
People Skills Requirement: High

Assistant Player Coach

An Assistant Player Coach acts as a runner for the Player Coaches and Coach Coordinator. You may be resetting tables for players, restocking supplies (such as player lights, player cards, pens, paperclips, etc.), and helping the coaches fill out party cards. You may also be asked to help explain the mechanics of the game to new players and to answer basic questions about how to play or equip characters.


Reports To: Coach Coordinator
Movement Requirement: Moderate/High
Math Skills Requirement: Moderate/High
Token Knowledge Requirement: Low/Moderate
People Skills Requirement: High

Backup

This position is exactly what it sounds like. We need several backups during a show for when changes occur – such as someone not showing up for their shift, or someone needing some extra help in an area. Being a backup is actually pretty important because we need flexible, responsible people we can trust to quickly step in where needed. When you are scheduled as a backup you will usually (but not always) have an area assigned to you – for example, your schedule may read “Backup DM”.


Reports To: Event Coordinator
Movement Requirement: Varies
Math Skills Requirement: Varies
Token Knowledge Requirement: Varies
People Skills Requirement: Varies

Bag Check

Bag check is located near customer service and is where our players can check large bags while they play. You will be responsible for checking and labeling bags and keeping an eye on them until the player returns. This position may involve a mild amount of lifting


Reports To: Customer Service Coordinator
Movement Requirement: Low/Moderate
Math Skills Requirement: None
Token Knowledge Requirement: None
People Skills Requirement: High

Bluehand (Backstage Crew)

“Bluehands” are what we call our stage hands (or deck crew for you theatre-types). Bluehands typically work backstage and their jobs vary wildly. You might be operating a puppet, helping to reset a complicated puzzle, or any number of other backstage needs. This job is typically physically demanding, as there may be various forms of repetitive movement and lifting involved.


Reports To: Props Coordinator
Movement Requirement: Moderate/High
Math Skills Requirement: None
Token Knowledge Requirement: None
People Skills Requirement: Low

Combat DM

A DM (Dungeon Master) is a person who runs a True Dungeon room for the players. A Combat DM will primarily be running combat against a monster. You will be given a Module (Instructions) for your room ahead of time that will let you see the rules and monster stats. Combat in TD is accomplished by using class-specific pucks that players slide along a board that depicts a monster. Combat DMs must be able to think on their feet and be able to calculate numbers quickly. They must also have excellent customer service skills and a good amount of patience. This position is best suited for someone who has played TD many times before, has tabletop DMing experience, and has a great working knowledge of the tokens.

Note: In order to encourage Combat DMs to continue training and expanding their knowledge of TD, we have a Certification Program that allows you to become a “Certified Combat DM” through training and quizzes. Being certified comes with additional benefits.


Reports To: Adventure Coordinator
Movement Requirement: Low/Moderate
Math Skills Requirement: High
Token Knowledge Requirement: High
People Skills Requirement: High

Costume/Makeup Assistant

Costume assistants will assist the NPC Coordinator and report directly to him/her. Tasks could include wardrobe, makeup, clean-up, and repairs. Someone in this position needs to be mature, hygienic, and comfortable being in a dressing room setting. An artistic eye and prior makeup experience are preferred in this position.


Reports To: NPC Coordinator
Movement Requirement: Low
Math Skills Requirement: None
Token Knowledge Requirement: None
People Skills Requirement: High

Customer Service

Our Customer Service folks are the first faces the players see. CS is responsible for selling tickets, running the TD store, and handling any customer service issues that may arise. This position requires a HIGH amount of patience and finesse – prior retail experience is heavily preferred.


Reports To: Customer Service Coordinator
Movement Requirement: Low
Math Skills Requirement: Moderate/High
Token Knowledge Requirement: Low
People Skills Requirement: High

Customer Service Coordinator

This is the lead position that oversees admin volunteers and operations. This is an invite-only position; please do not pick this if you have not previously held this position or been contacted by us.


Reports To: Director
Movement Requirement: Low
Math Skills Requirement: Moderate
Token Knowledge Requirement: Low
People Skills Requirement: High

Epilogue

Epilogue folks are the last TD volunteers that players interact with at the end of their adventure. When players come out of a dungeon, they go to the epilogue table. There they receive their survivor button (if applicable), an XP card that they use to record their adventure online, and treasure chips they can redeem at the treasure draw table. Epilogue volunteers need to be engaging, patient, and enthusiastic. High customer service skills are preferred, as you may need to listen to and escalate any issues or complaints.


Reports To: Customer Service Coordinator
Movement Requirement: Low
Math Skills Requirement: Low
Token Knowledge Requirement: Low
People Skills Requirement: High

Host / Hostess

This position is similar to our customer service positions in that you are the usually the first TD volunteer our players will interact with. You will be checking players in for their TD runs and giving them their applicable wrists band and a ten-pack of tokens. High patience is a must as you may be doing a bit of cat-herding as well.


Reports To: Customer Service Coordinator
Movement Requirement: Low
Math Skills Requirement: Moderate
Token Knowledge Requirement: Low
People Skills Requirement: High

NPC

NPC stands for “Non-Player Character”. In other words, you are a character (or monster) that the players will interact with in the dungeon. You will almost always have scripted dialogue or movements to perform. This position is highly interactive and requires you to be charismatic and think on your feet. Compare it to being an actor in a play or a LARP. Actors, dancers, and other highly creative story-tellers are preferred for this position. Please be aware that this role can be highly taxing on your voice and your feet! Costuming is provided by TD, but you may speak with our NPC Coordinator about providing some of your own pieces if you wish. While this may not always be possible, we try to accommodate it when we can. Some roles may also be required to wear full-body latex monster suits. While these look amazing, they can be hot and confining, so please indicate on your application if this is something you are not comfortable with.



Note: Players are not allowed to touch you, and you are not allowed to touch them.


Reports To: NPC Coordinator
Movement Requirement: High
Math Skills Requirement: Low
Token Knowledge Requirement: Low
People Skills Requirement: High

NPC/DM

Everything mentioned in the “NPC” section of this document also applies to this role, with the added responsibility of being a DM in a puzzle room (you will never have to be a Combat DM as an NPC/DM). Often, our NPC/DMs are referred to as “Travelers”, because they travel with the party for several rooms as part of the storyline. This role requires a high degree of improv skills and quick-thinking, as your party will often ask you questions or interact with you in a way that isn’t explicitly written in your script. Your challenge will be to be able to interact and stay in character with whatever the party throws at you!

Note: Players are not allowed to touch you, and you are not allowed to touch them.


Reports To: NPC Coordinator
Movement Requirement: High
Math Skills Requirement: Low
Token Knowledge Requirement: Low
People Skills Requirement: High

Player Coach

Sometimes called “Party Card” Coaches, our Player Coaches are the first volunteers our players interact with inside the dungeon itself – they help players choose and equip their characters. They are also responsible for recording all player stats onto the “party card”, a sort of character sheet the goes with the party through the dungeon. Coaches must have excellent math skills and extremely high token knowledge. They must also be able/willing to resolve any disputes that arise over characters or tokens and stats in a fair and diplomatic manner. Volunteers must have played TD several times and/or worked as an Assistant Coach before being considered for this role.

Note: In order to encourage Player Coaches to continue training and expanding their knowledge of TD, we have a Certification Program that allows you to become a “Certified Player Coach” through training and quizzes. Being certified comes with additional benefits.


Reports To: Coach Coordinator
Movement Requirement: Moderate/High
Math Skills Requirement: High
Token Knowledge Requirement: High
People Skills Requirement: High

Props Assistant

Props Assistants work backstage in our props area and answer directly to the Props Coordinator. You might help with minor repairs or be tasked with keeping the props area clean and tools organized. This is a very fluid role whose tasks may change at a moment’s notice and is best suited for flexible people with basic tool and handyperson skills.


Reports To: Props Coordinator
Movement Requirement: Moderate/High
Math Skills Requirement: Low
Token Knowledge Requirement: Low
People Skills Requirement: Low

Puzzle DM

A DM (Dungeon Master) is a person who runs a True Dungeon room for the players. A Puzzle DM will primarily be running a puzzle in a single room. You will be given a Module (Instructions) for your room ahead of time that will let you see the rules and puzzle solution. Generally, you will give the players basic instructions at the start of the room as outlined in your Module, and then adjudicate as players try solutions and ask questions. Puzzle DMs will need basic token knowledge and math skills, as players may want to heal, use spells, or use tokens that may help them solve the puzzle. Please note that instructions for how to handle any special-case tokens will be outlined in your module. This role is best suited for someone with a high degree of creativity and some experience with RPGs. We prefer Puzzle DMs to have played TD before volunteering in this role, but significant enough tabletop DM experience can be substituted in certain cases.


Reports To: Adventure Coordinator
Movement Requirement: Low/Moderate
Math Skills Requirement: Moderate
Token Knowledge Requirement: Moderate
People Skills Requirement: High

Show Office Assistant

Our Show Office Assistant reports to our Directors and helps with running the show office, admin, and deals with volunteer issues as they arise onsite. This is an invite-only position; please do not pick this if you have not previously held this position or been contacted by us.


Reports To: Executive Director
Movement Requirement: Low/Moderate
Math Skills Requirement: Moderate
Token Knowledge Requirement: Low
People Skills Requirement: High

Store

This role is part of our front-end Customer Service team and is responsible for selling tokens and anything else in the onsite TD store. This will involve cash handling and strong math skills.


Reports To: Customer Service Coordinator
Movement Requirement: Low
Math Skills Requirement: Moderate
Token Knowledge Requirement: Low
People Skills Requirement: High

Tech Troubleshooter

Troubleshooters report directly to our tech team and assist in keeping the tech (AV, lighting, tech-based puzzles, etc.) up and running. This is an invite-only position; please do not pick this if you have not previously held this position or been contacted by us.

Please note that this position requires you to have working knowledge of how some of our home-brew tech works, but if you feel you have unique qualifications and skills that would make you particularly suited to this role please email support@truedungeon.com with a description of any applicable skills or questions.


Reports To: Director
Movement Requirement: High
Math Skills Requirement: Low/Moderate
Token Knowledge Requirement: None
People Skills Requirement: Low/Moderate

Training Coach

Training Coaches teach the party how to play the game. Players enter the training room after they have left “Party Card” coaching and learn their class skills in the training room. Training Coaches will go over how combat, spellcasting, and rogue boxes work, and give players a chance to try out these skills and memorize any class-specific spell components. The Training Coach position is best filled by someone who has played TD several times and is very familiar with the game mechanics.


Reports To: Coach Coordinator
Movement Requirement: Low/Moderate
Math Skills Requirement: Low
Token Knowledge Requirement: Low
People Skills Requirement: High

Transmuting

Transmuting in the world of TD refers to using tokens to craft recipes and other, more powerful tokens. Sometimes we allow players to do this onsite and this role is used to staff the Transmuting Room. This is an invite-only position; please do not pick this if you have not previously held this position or been contacted by us.


Reports To: Director
Movement Requirement: Low
Math Skills Requirement: Moderate
Token Knowledge Requirement: High
People Skills Requirement: Moderate

Treasure Draw

At the end of their TD Adventure, players receive “treasure chip” tokens in the Epilogue area that they can trade in to draw treasure (tokens) from our special treasure draw chests. This role oversees that process and is best suited to someone with high customer service and observational skills.


Reports To: Customer Service Coordinator
Movement Requirement: Low
Math Skills Requirement: Low
Token Knowledge Requirement: Low
People Skills Requirement: High

VTD DM

A Virtual TD DM is a special role only used for Virtual True Dungeon events. This volunteer will use their own computer with OBS and Zoom installed to guide the party through the entire adventure. This role requires great storytelling skills and moderate computer knowledge. Required specs for your computer will be listed in the application for the event.


Reports To: Adventure Coordinator
Movement Requirement: None
Math Skills Requirement: None
Token Knowledge Requirement: Moderate/High
People Skills Requirement: High

VTD Golem

A Golem is a special role used in Virtual True Dungeon events. The Golem will act as the proxy for players, following their commands to manipulate puzzles and look closer at objects and clues in the room. The Golem will need to be able to stand for long periods of time, and be comfortable holding a camera (on a gimble) in one hand while they manipulate puzzle objects with the other.


Reports To: Adventure Coordinator
Movement Requirement: Moderate
Math Skills Requirement: None
Token Knowledge Requirement: None
People Skills Requirement: Low